The activities of professional incentive travel organisers, registered in the Central Register of Tourism Organisers and Tourist Agents, are governed by the Act on tourist services. This Act was created to protect the interests of clients. In a way unparalleled in any other business sector, it protects these interests by imposing special requirements on tourism organisers. The basic obligation under this Act is the requirement to hold an Insurance Warranty.
All SOIT members hold insurance warranties for a minimum of PLN 500.000.
An Insurance warranty is a tool and financial security, which protects the interests of the Customer in the event of insolvency of the Organiser, providing:
1. costs of return travel for tour participants to the place of departure or planned return from the tourist event, in case the Organiser (company) does not provide this return;
2. reimbursement of payments made for the tourist event in cases where, for reasons related to the Organiser, the tourist event will not take place;
3. reimbursement of part of the payment made for the tourist event, corresponding to the portion of the event, which does not take place for reasons related to the Organiser or persons acting on his behalf.
The warranty covers all contracts for the organisation of tourist events, concluded between the Organiser and Customers. Most importantly, the warranty is irrevocable, on first request, issued by the guarantor (insurance company) on behalf of the beneficiary, that is the Marshall of the region in which the Organiser’s (company) headquarters are located.
By working with organisers who hold an insurance warranty you automatically protect your own interests. There is no need for any other form of security. No need for bank guarantees, bills of sale or other such forms. The Insurance Warranty held by the Organiser duplicates any security insurances in your possession which become an unnecessary expense for the Organiser and for you.
You may always ask the Organiser for the amount of the insurance warranty, or check it in the Central Register of Tourism Organisers and Tourist Agents.